AI agent for customer service
Most support tools answer questions and leave the work in your queue. Nousu finishes the job. It looks up the actual order, creates the return label, and processes the refund within rules you set. Built for Shopify and WooCommerce stores, live in a day.
The short answer
An AI agent for customer service reads a customer's question, looks up the real order, and completes the work: tracking answers from live order data, return labels created, refunds processed within limits the merchant sets. Nousu is an AI agent built for Shopify and WooCommerce stores, with human approval wherever you want it.
What this solves
Use three buying criteria. Can it read the order? Can it act on the order? Can it show you a log of what it did? A tool that answers and then escalates everything else still leaves the work with your team.
Start in copilot mode. Nousu drafts, your team approves with one click. When a topic proves itself, flip it to autopilot. Refunds above a threshold you set always wait for approval, no matter how much you automate.
Nousu is built for ecommerce stores on Shopify and WooCommerce. If your queue is orders, returns, and product questions, this fits. If you run an enterprise contact center with phone queues and a procurement process, look at enterprise platforms instead.
How it works
Nousu learns your catalog, policies, and order data. No manual knowledge base build.
Approve replies with one click and watch how the agent handles your real queue.
Turn on autopilot for topics that prove themselves. Refunds keep your approval rules.
An AI agent handles a support question end to end. It reads the conversation, looks up the order in your store, and takes the action: sends the tracking answer, creates the return label, or processes the refund within rules you set.
Answer-only tools reply with a policy link or a paragraph and route the rest to your team. An agent completes the work. The customer gets the label in their inbox, and your queue gets shorter without your team touching the conversation.
Yes. You set autonomy per topic. Start in copilot mode, where your team approves every reply with one click. Move order status and standard returns to autopilot when the results hold up. Refunds above your threshold always require approval.
No. Nousu is built for stores on Shopify and WooCommerce. If your support runs through an enterprise contact center with phone queues and a custom CRM, an enterprise vendor will fit you better.
Most stores are live in a day. Connect your store, let Nousu read your catalog, policies, and order data, then start in copilot mode with your team approving replies.
Keep comparing
Connect your store, test with real customer questions, and keep control over replies and handoffs.