Returns automation
Most support tools explain your return policy and leave the actual return to you. Nousu handles the whole conversation. It checks eligibility against your policy, creates the return label, processes the refund within limits you set, and logs every step so you can reverse it. Your team only sees the returns that genuinely need a decision.
The short answer
Returns automation for ecommerce means the whole return is handled in one conversation. Nousu checks the request against your return policy, creates the return label, and processes the refund when it falls within limits you set. Every action is logged and reversible, and exceptions go to your team with full context.
What this solves
Return window, product condition, sale items, exceptions: Nousu applies the policy you wrote before it commits to anything. A request that fits gets approved. A request that does not gets a clear reason and a route to your team.
Once a return is approved, the customer gets the label in the same conversation. Nobody waits two days for an email with a PDF. The return is moving before your team has read the message.
You decide how much trust the agent gets. Under your threshold, the refund is processed and logged. Above it, your team approves first. Everything can be audited and reversed afterwards.
How it works
Nousu reads your return policy and store data, and you confirm the rules it derived.
Pick the amount under which refunds run on their own and above which your team signs off.
Handle the first returns together, check the log, and let the routine cases run.
Within the rules you set, yes. You define the policy: return window, product conditions, exceptions. Requests that fit the policy are approved and get a label in the same conversation. Requests outside it go to your team.
You set a threshold. Refunds under it are processed on the spot, refunds above it wait for a human. Each one is written to an audit log and can be reversed, so a wrong call costs you a correction, never a surprise.
Yes, on both, with the same capabilities. Nousu checks the order on either platform, applies your policy, creates the label, and processes the refund the same way.
They land in your shared inbox with the order, the policy check, and the conversation attached. Your team decides, and the customer already knows someone is on it.
Usually a day. Nousu reads your return policy and order data from the store, you set the refund threshold, and you approve the first conversations by hand before letting the routine ones run.
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