Customer service automation
Most automation answers part of a question and leaves the follow-up for your team. Nousu takes the whole job. 'Where is my order?', returns, and cancellations make up 30 to 50% of a store's queue. Automate exactly those first: the customer gets the tracking answer, the label, or the cancellation, and your team gets the exceptions.
The short answer
Customer service automation for a store starts with the queue mix. 'Where is my order?', returns, and cancellations are 30 to 50% of incoming questions. Nousu automates those topics end to end, checking live order data and completing the action, while your team keeps approval rules for sensitive steps like refunds.
What this solves
A blanket promise about resolution rates says nothing about your store. Nousu starts from what your customers actually ask. Order status, returns, and cancellations come first because they repeat constantly and follow rules you can write down.
Half-automation creates work. A reply that links to your return policy still ends with your team creating the label. Nousu completes the step the customer needs and logs it, so an automated conversation is a closed conversation.
Expect a ramp and plan for it. Merchants typically automate 50 to 70% of routine tickets within the first 90 days. Week one runs lower while you review drafts in copilot mode. The share grows as proven topics move to autopilot.
How it works
Connect your store and find out which topics actually fill your queue.
Turn on order status, returns, and cancellations with rules you set yourself.
Check the log weekly, close the gaps, and add topics as results hold up.
Order status, returns, and cancellations. Together they are 30 to 50% of a typical store's queue, they repeat all day, and they follow rules you can write down. Automating those three end to end beats spreading thin automation across everything.
Merchants typically automate 50 to 70% of routine tickets within the first 90 days. Week one runs lower, because you review drafts before they go out. The share grows as you move proven topics to autopilot. The exact number depends on your queue mix.
Every answer is grounded in live order data from your store, and you decide when anything goes out without review. Start in copilot mode, check the log, and only widen the rules for topics that hold up.
They land with your team in the shared inbox, with the full conversation and the order details attached. Nobody re-asks the customer for an order number.
No. Nousu learns from your catalog, policies, and order data. You set the rules and thresholds, like the refund amount that always needs approval, instead of drawing flowcharts.
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