AI chatbot for ecommerce
Nousu is an AI chatbot for ecommerce that does more than give generic answers. You automate FAQs, order status, returns, and product advice from a chat your team can take over when needed.
The short answer
An AI chatbot for ecommerce answers customer questions using your products, knowledge base, and policies. Nousu also helps with order status, returns, and product choice, and hands conversations to your team when human judgment is required.
What this solves
A strong AI chatbot does not only deflect support. Nousu also helps customers choose, compare products, and get advice based on store data.
Customers mostly ask about shipping, returns, sizing, stock, and warranties. Nousu is designed for those questions and escalates when an answer carries risk.
Add the widget to your store, connect your shop data, and train the knowledge base. Then Nousu can handle conversations with your team watching.
How it works
Add your store, product information, knowledge base, and support policies.
Decide which questions AI handles and when your team should take over.
Review actual customer questions and fill knowledge gaps deliberately.
An AI chatbot understands customer questions in natural language and answers using your store data, policies, and knowledge base. For ecommerce, it can also help with order status, returns, and product advice.
A chatbot mainly answers questions. An AI agent can also take action, such as looking up an order, explaining return steps, recommending products, or handing a conversation to your team with context.
Yes. Nousu is built for online stores and supports product questions, store policies, order information, and clean handoff to your support team.
Yes. You can try Nousu free for 14 days with no credit card, so you can see which customer questions your AI chatbot can automate first.
Keep comparing
Decide which support questions to automate first with AI.
Read moreSee the approach for product, order, and return questions in Shopify.
Read moreCompare seven AI chatbots and agents on language, actions, handoff, and price.
Read moreConnect your store, test with real customer questions, and keep control over replies and handoffs.