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Nousu vs Gorgias
Gorgias is a mature Shopify helpdesk with an AI Agent billed per resolved conversation on top of per-ticket plans. Nousu is an AI support agent for Shopify and WooCommerce that executes order lookups, return labels, and refunds for a flat €29 to €149 per month. The structural difference: two meters versus none.
Nousu vs Gorgias, side by side
Nousu next to Gorgias on the 6 dimensions that decide the fit for an online store.
| Nousu | Gorgias | |
|---|---|---|
| Pricing model | Flat monthly tiers: €29, €79, or €149, sized by conversation volume. Overage never billed. | Per-ticket helpdesk plans plus a separate per-resolution AI fee. |
| Entry price | €29/month, sized for 150 conversations. | $10/month for 50 tickets, then $0.40 per extra ticket (as of July 2026). |
| AI capability | Executes actions: live order lookups, return labels, refunds within approval rules you set. Copilot or autopilot per topic. | AI Agent resolves conversations on its own; billed per resolution at a rate not on the public pricing page. |
| Platform coverage | Shopify and WooCommerce, both first-class. | Shopify-centric. WooCommerce listed, with limits. |
| Setup | Self-serve. 14-day trial, no credit card. | Self-serve helpdesk setup; AI Agent rate settled in your order form. |
| Data residency | EU data residency. GDPR. | Not covered by our sources. Ask Gorgias. |
Pricing model
Gorgias runs two meters at once. The helpdesk bills per ticket over your plan bundle, and the AI Agent bills separately for every conversation it resolves. Gorgias's billing documentation confirms both charges apply to the same conversation when the AI resolves it (as of July 2026, per gorgias.com billing docs).
Nousu charges one flat monthly fee sized by conversation volume. Going over your bundle never bills overage. Your busiest month costs the same as your slowest.
Entry price and the numbers
Gorgias: Starter at $10 per month for 50 tickets and $0.40 per extra ticket, Basic at $60 for 300, Pro at $360 for 2,000, Advanced at $900 for 5,000, with overage billed in 100-ticket blocks above Starter (as of July 2026, per the Gorgias listing on the Shopify App Store). Prices in USD.
The AI Agent rate is not on the Gorgias pricing page. A Gorgias blog post on AI Agent pricing has cited $0.90 per resolved conversation, and $1 on Starter, but the rate that binds you is the one in your order form. Ask for it in writing.
Nousu: €29 per month for 150 conversations, €79 for 500, €149 for 2,500 (per nousu.chat/pricing). At 2,500 tickets a month with the AI resolving 60%, the Gorgias arithmetic lands around $1,890; the assumptions and sources are in our Gorgias pricing teardown. Nousu at that volume is €149.
AI capability: answers vs actions
Both products go past answering. Gorgias's AI Agent resolves conversations on its own and is deeply wired into Shopify. Nousu executes store actions directly: live order lookups, return labels, and refunds within approval rules you set. Each topic runs in copilot mode, where your team approves every reply, or autopilot once you trust it.
The difference shows up on the invoice. Every conversation Gorgias's AI resolves adds a resolution fee plus a ticket charge. Every conversation Nousu resolves costs nothing extra.
Platform coverage
Gorgias lists WooCommerce as supported, but the product and the roadmap are visibly Shopify-centric (as of July 2026). Nousu treats Shopify and WooCommerce as equals, with the same actions on both.
Setup
Both are self-serve. Gorgias is a full helpdesk, so expect to configure channels, Rules, and the AI Agent. One detail worth knowing before you estimate volume: a Rule that sends a message turns the ticket billable, including auto-replies to spam (as of July 2026, per Gorgias billing documentation).
Nousu connects to your store, learns your catalog and policies from the store itself, and runs a 14-day trial with no credit card.
Data residency
Nousu offers EU data residency and is GDPR-first. Gorgias's public pricing pages do not cover data residency, so ask their team directly if it matters for your compliance setup.
Choose Gorgias if
- You want a mature multi-channel helpdesk with a large app ecosystem, and AI is one part of that purchase.
- You are Shopify-first and want the deepest possible helpdesk integration with the Shopify admin.
- Your team is large relative to your ticket volume: Gorgias meters tickets, not seats, so unlimited seats on every plan works in your favor.
- Your volume is low and stable with little AI usage. 100 tickets a month on Starter is about $30, and no Nousu tier goes that low.
Choose Nousu if
- You want a predictable support bill: one flat fee, overage never billed, November costs the same as February.
- You run on WooCommerce, or on both platforms, and want the same actions everywhere.
- You want the AI to execute refunds and return labels within rules you set, without a resolution meter running.
- You want to start this afternoon: 14-day trial, no credit card, no rate to negotiate into an order form.
See the numbers at your ticket volume
Set your monthly volume and compare Nousu against Gorgias with sourced prices.
Competitor details checked July 19, 2026. Sources: Gorgias listing on the Shopify App Store (plans, ticket counts, overage), gorgias.com/pricing (AI Agent billed per resolved conversation, rate not published), nousu.chat/pricing. Vendor pricing changes; verify before you sign.