Free tool
What does AI customer support cost at your volume?
Vendor pricing pages are hard to compare. One bills per ticket, one per AI resolution, one per AI conversation, one per tier. This tool puts them on the same axis: your monthly ticket count.
What it compares: the published base plan plus published AI fees at your volume, for Nousu, Gorgias, Intercom Fin, Tidio with Lyro, and Siena AI. What it deliberately ignores: seat counts, add-ons, annual discounts, and onboarding fees. Where a vendor does not publish a number, we say so instead of guessing. Every figure links to its source with an as-of date.
Use your busiest month, not your average. Metered billing charges you for the spike.
Only matters for vendors that bill per AI resolution or AI conversation. 60% is a reasonable starting point for routine ecommerce queues; adjust to your own rate.
Tidio only shows exact volume rates inside its own picker. The default is the published entry rate: $32.5 for 50 conversations, which is $0.65 each. If you have a quote with a better rate, put it here.
Monthly cost at 800 tickets, 60% AI-resolved. Nousu is billed in euros, the rest in dollars. We do not convert currencies.
Nousu (Plus)
€149/ monthFlat, no overage billing
Chat widget, shared inbox, and AI agent. Sized for 2,500 conversations per month. Going over the bundle never bills overage: the invoice stays €149.
How this is calculated
- 800 conversations fits the Nousu Plus sizing of 2,500 per month.
- Nousu Plus = €149 flat. AI and human conversations both count toward the bundle.
- The bundle is sizing, not a meter. A spike month over the bundle still costs €149: Nousu never bills overage. If you are over it every month, the next tier fits better.
Source: nousu.chat/pricing (as of July 2026)
Gorgias
$260/ month+ AI fee per resolution, rate not public
Helpdesk only. Every ticket meters against the plan. The AI Agent fee per resolved conversation is extra and its rate is not on the public pricing page.
How this is calculated
- Cheapest fit at this volume: Basic at $60/mo with 300 tickets included.
- 500 extra tickets = 5 blocks of 100 × $40 = $200.
- On top of this, AI Agent bills per resolved conversation. Gorgias does not publish that rate on its public pricing page, so it is not in this number. A ticket the AI resolves still counts as a ticket in the plan meter.
Source: Gorgias listing on the Shopify App Store (plan prices, ticket counts, overage rates) (as of July 2026) · gorgias.com/pricing (AI Agent billed per resolved conversation, rate not published) (as of July 2026)
Tidio + Lyro
$361.17/ monthEstimate at published entry rates
Chat plan plus Lyro AI conversations. Volume rates only render inside Tidio's own picker, so this uses their published starting prices. Adjustable below.
How this is calculated
- Tidio Growth base: from $49.17/mo (250 billable conversations included; the price rises with volume inside Tidio's picker, we use the published starting price).
- 480 Lyro conversations × $0.65 = $312. The $0.65 rate is the published entry rate ($32.5 for 50). Tidio only shows exact volume rates inside its picker, so adjust the rate input above if you have a quote.
- Base + Lyro = $361.17.
Source: tidio.com/pricing (Growth from $49.17/mo; Lyro from $32.50/mo for 50 AI conversations; Premium quote-only) (as of July 2026)
Intercom Fin
$475.20/ monthAI resolutions only, seats extra
Fin bills $0.99 per AI resolution. Helpdesk seats are a separate per-seat price and are not included in this number.
How this is calculated
- 800 tickets × 60% AI-resolved = 480 resolutions.
- 480 × $0.99 = $475.20.
- This covers AI resolutions only. The other tickets still need a helpdesk and seats, which Intercom prices separately per seat. Those seat prices only render inside Intercom's interactive pricing page, so they are not modeled here.
Source: intercom.com/pricing ($0.99 per Fin resolution; seat plans priced separately; standalone minimum applies) (as of July 2026)
Siena AI
$1,182/ monthFinal quote via sales
Platform fee plus a fee per automated ticket. Siena publishes both numbers but final pricing comes from a sales conversation.
How this is calculated
- Platform fee: $750/mo.
- 800 tickets × 60% = 480 automated tickets × $0.90 = $432.
- $750 + $432 = $1,182.
- Siena's page says final pricing depends on ticket volume and team structure, confirmed on a call.
Source: siena.cx/pricing ($750/mo platform + $0.90 per automated ticket; final quote via sales) (as of July 2026)
The peak-month point, spelled out: with metered billing your invoice follows your busiest month. If November triples your ticket volume, per-resolution and overage fees triple with it. Nousu's line stays flat in that same spike: going over your tier's bundle never bills overage, so your busiest month costs the same as your slowest. Run the slider at your Black Friday number, then at your January number, and look at the spread per vendor. Prices as of July 2026.
Methodology
All competitor numbers were read from public vendor pages in July 2026 and are linked per vendor above. We model list prices on monthly billing. We do not convert currencies: Nousu bills in euros, the others shown here bill in dollars.
Ticket, conversation, and resolution are not the same unit, and vendors pick the one that flatters their meter. For this comparison we treat one support ticket as one conversation. Where a vendor bills only for AI-handled volume, the AI share slider decides how much of your queue that is. That share is your number to set, not ours to assert.
Nousu tiers carry conversation bundles as sizing, shown above with the same honesty as the competitors' meters. The difference is the mechanic: going over a bundle never bills overage, so a spike month costs the same as a slow one. A store that is over its bundle every month fits the next flat tier better, and that move is the store's choice, not a line on the invoice.
Spotted an outdated number? Mail info@nousu.chat and we will fix it.
See the Nousu plans in full
Three flat tiers, never an overage bill, 14-day free trial, no credit card.