AI support agent for Shopify
Most Shopify support tools answer questions. Nousu closes tickets. It reads the live order, tells your customer when the parcel lands, creates the return label, and processes the refund within rules you set. It installs from the Shopify App Store and is live in a day.
The short answer
Nousu is an AI support agent for Shopify stores. It reads live order data, gives customers the real delivery window, creates return labels, and processes refunds within rules you set. It installs from the Shopify App Store, learns your catalog and policies, and hands edge cases to your team with full context.
What this solves
When a customer asks where their order is, Nousu looks up the order and the carrier status, then answers with the delivery window. Your customer gets a date, not a link to decode.
Nousu checks a return against your policy, creates the label, and processes the refund when it falls under the limit you set. Above that limit, it asks your team first. Every action is logged and reversible.
Chat widget, shared inbox, and the agent come as one app. Your team sees every conversation with the Shopify order next to it and can take over at any point.
How it works
Connect your store. Nousu reads your catalog, policies, and order history automatically.
Choose which topics run on their own and where refunds need your approval.
Start by approving replies with one click, then hand routine topics over as trust builds.
Yes. After you install from the Shopify App Store and connect your store, Nousu reads live orders, fulfillment status, and carrier tracking. When a customer asks about a parcel, the reply is built on that order, no macros to write.
Yes, within limits you set. You define a threshold, for example auto-approve refunds under a set amount. Anything above it waits for your approval. Every refund is logged and reversible, so you can audit what happened and undo it if needed.
Most stores are live in a day. Nousu learns from what you already have: your catalog, your policies, and your order history. You review a few test conversations, set your refund rules, and switch it on.
The conversation lands in the shared inbox with the order and the full chat history attached. Your team picks it up where Nousu left off, so the customer never repeats themselves.
One flat monthly price per tier: Start at €29, Core at €79, and Plus at €149 per month. Going over your plan never bills overage, so a Black Friday month costs the same as a quiet one. There is a 14-day free trial with no credit card required.
Keep comparing
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