AI support agent for WooCommerce
Most WooCommerce chat tools answer a question and leave the rest of the ticket to you. Nousu finishes the job. The serious AI agents went Shopify-only, and WooCommerce stores got widgets. Nousu treats WooCommerce as a first-class platform: the same order lookups, the same returns flow, the same refund rules, and the same inbox as our Shopify integration.
The short answer
Nousu is an AI support agent built for WooCommerce stores, with full feature parity to its Shopify integration. It looks up live WooCommerce orders, answers delivery questions with real dates, handles returns end to end, and processes refunds within limits you set, from a shared inbox your team also works in.
What this solves
WooCommerce runs a huge share of stores, yet most AI support vendors ship their real product on Shopify and a stripped widget everywhere else. Nousu builds every capability for both platforms at once. If Shopify merchants get it, you get it.
A customer asks when their package arrives. Nousu pulls the order from WooCommerce, checks the shipment, and replies with the actual date. Delayed orders get an honest update instead of a canned line.
The widget on your store, email, and the shared inbox come together in one queue. Your team sees the order next to the conversation and takes over whenever they want.
How it works
Nousu syncs your orders, catalog, and policies and learns how your store talks.
Decide what runs on its own, where refunds need approval, and what always goes to a human.
Approve replies at first. Move routine topics to full autonomy once the answers hold up.
Yes. Feature parity is a product rule at Nousu, not a roadmap promise. WooCommerce stores get the same live order lookups, the same returns flow with label creation, the same refund rules, and the same shared inbox that Shopify merchants use.
You connect your store and Nousu syncs your orders, products, and policies. From then on it answers from live data. When an order changes status, the next reply reflects it.
For most WooCommerce stores, yes. The chat widget, the shared inbox, and the agent come as one tool. Your team works the queue in one place, with order context next to every conversation, instead of stitching a widget to a separate helpdesk.
Yes, within limits you set. Refunds under your threshold are processed on the spot. Anything above it goes to your team for approval. Each refund is logged and reversible.
The same as for Shopify: one flat monthly price per tier, from €29 to €149 per month. Going over your plan never bills overage, so a busy month costs the same as a quiet one. You can try it free for 14 days without a credit card.
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