Ecommerce customer service software
Most customer service software shows your team the question and waits. Nousu closes the conversation. One product with a live chat widget, a shared inbox, and an AI agent that acts on real order data, so you stop paying for a chat app, a helpdesk, and a bot that never talk to each other.
The short answer
Ecommerce customer service software combines a live chat widget, a shared inbox, and automation in one tool built for stores. Nousu adds an AI agent that reads live order data, answers shipping and return questions, and completes actions like labels and refunds, so one product covers what a chat app, a helpdesk, and a bot used to.
What this solves
A typical store runs a chat widget from one vendor, a helpdesk from another, and a bot bolted on top. Three logins, three invoices, and context lost at every handoff. Nousu puts the widget, the inbox, and the agent in one product with one conversation history.
Generic helpdesk software treats a store like any other business. Nousu opens every conversation with the order, payment status, and shipment beside it, and the AI agent uses that same data to answer and act.
The agent works inside the same inbox as your team. It drafts replies for one-click approval, resolves routine topics on autopilot when you allow it, and hands over exceptions with the full conversation attached.
How it works
Add the chat widget to your storefront and connect Shopify or WooCommerce.
Chat and email land in a single queue with order context attached.
Let Nousu draft replies first, then resolve routine topics as trust builds.
Three things in one place: a live chat widget on your storefront, a shared inbox where chat and email land together, and automation that can act on your store data. If any of the three lives in a separate tool, your team loses context at every handoff.
Yes. The widget, the inbox, and the AI agent are one product with one conversation history. You cancel the separate chat subscription and the separate helpdesk, and your team works from a single queue.
Yes. Every conversation opens with the customer's order, payment status, and shipment beside it. The AI agent uses that same data, so what it tells the customer matches what your team sees.
Shopify and WooCommerce, with the same features on both. Connect your store and conversations get order context from day one.
One flat monthly price per tier. Going over your plan never produces a bill: your busiest month costs the same as your slowest. You can start with a 14-day free trial, no credit card required.
Keep comparing
Compare six support platforms on store data, AI actions, handoff, and total pricing.
Read moreWhat the agent inside Nousu can do, and the rules you set for it.
Read moreHow product, order, and return questions work on Shopify.
Read moreSeven tools compared on actions, handoff, languages, and price.
Read moreConnect your store, test with real customer questions, and keep control over replies and handoffs.