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Nousu vs Tidio
Tidio is a low-cost live chat widget with the Lyro AI add-on, billed per AI conversation. Nousu is an AI agent for Shopify and WooCommerce that answers and also executes: order lookups, return labels, refunds within your rules. The structural difference is answers versus actions, and a conversation meter versus a flat monthly price.
Nousu vs Tidio, side by side
Nousu next to Tidio on the 6 dimensions that decide the fit for an online store.
| Nousu | Tidio | |
|---|---|---|
| Pricing model | Flat monthly tiers: €29, €79, or €149, sized by conversation volume. Overage never billed. | Plan fee plus the Lyro AI add-on, billed per AI conversation. |
| Entry price | €29/month, sized for 150 conversations. | Plans from $24.17/month (annual billing); Lyro from $32.50/month for 50 AI conversations (as of July 2026). |
| AI capability | Executes actions: live order lookups, return labels, refunds within approval rules you set. Copilot or autopilot per topic. | Lyro answers questions; native Shopify lookups on Growth plans. No refunds or order changes in the published feature set. |
| Platform coverage | Shopify and WooCommerce, both first-class. | Shopify, and WooCommerce via the WordPress plugin, for answers and lookups. |
| Setup | Self-serve. 14-day trial, no credit card. | Fast widget install. Free plan exists; Lyro's 50 conversations there are a one-time total. |
| Data residency | EU data residency. GDPR. | Not covered by our sources. Ask Tidio. |
Pricing model
Tidio bills a plan fee plus Lyro per AI conversation. Lyro starts at $32.50 per month for 50 AI conversations, roughly $0.65 each at entry volume, and above 3,000 conversations the Premium plan is quote-only (as of July 2026, per tidio.com/pricing).
Nousu is a flat monthly fee sized by conversation volume, and going over a bundle never bills overage. A busy month on Tidio raises the Lyro bill. A busy month on Nousu changes nothing on the invoice.
Entry price
Tidio is cheaper to start. Plans from $24.17 per month on annual billing, Growth from $49.17 with 250 billable conversations (as of July 2026, per tidio.com/pricing). Nousu starts at €29 per month for a 150-conversation bundle (per nousu.chat/pricing).
If your only need is a widget with basic answers, Tidio wins on entry price. Compare what each dollar buys before deciding that is the whole story.
AI capability: answers vs actions
This is the real split. Lyro answers common questions well and handles native Shopify lookups on Growth plans and up (as of July 2026, per tidio.com/pricing). Nothing in Tidio's published feature set covers processing a refund or changing an order. That work goes back to your team.
Nousu executes: live order status, return labels, refunds within approval rules you set. You run each topic in copilot mode, where your team approves every reply, or autopilot once you trust it.
Platform coverage
Both cover Shopify and WooCommerce, which most tools in this market cannot say. The depth differs. Tidio's WooCommerce support runs through its WordPress plugin, for answers and lookups. Nousu runs the same actions on WooCommerce as on Shopify.
Setup
Both are quick. Tidio's widget installs fast and a free plan exists, with Lyro capped at a one-time total of 50 conversations there rather than a monthly allowance (as of July 2026, per tidio.com/pricing). Nousu connects to your store, learns your catalog and policies from the store itself, and runs a 14-day trial with no credit card.
Data residency
Nousu offers EU data residency and is GDPR-first. Tidio's public pricing page does not cover data residency, so ask their team if it matters to you.
Choose Tidio if
- You want a cheap widget and answers are enough.
- Your questions are simple and low risk, and volume is low.
- You want a free plan to test before spending anything.
- You mainly want live chat for humans, with light automation on the side.
Choose Nousu if
- Your customer questions require action: refunds, return labels, order changes.
- You want a flat bill instead of a meter that runs exactly when things get busy.
- You want WooCommerce handled with the same depth as Shopify.
- You want handoffs that carry order context to your team instead of a transcript.
See the numbers at your ticket volume
Set your monthly volume and compare Nousu against Tidio with sourced prices.
Competitor details checked July 19, 2026. Sources: tidio.com/pricing (Growth from $49.17/mo; Lyro from $32.50/mo for 50 AI conversations; Premium quote-only), nousu.chat/pricing. Vendor pricing changes; verify before you sign.